• We cannot make changes online. If you need another size, color or product, you can make a new purchase and return what you don't want so we can process the refund.

• You can return your order taking into account the following conditions:

You have 14 calendar days for a financial refund from the receipt of your purchase. After these 14 days and up to 30 days, you can purchase a store coupon to enjoy it again on our official website. This date will be the one that appears on the delivery note.

The financial refund will be made in the same payment method in which the purchase was made.

You can manage the return by clicking on our returns panel at the following link:

RETURNS PANEL

In Spain the cost of the return will be 5 euros.

You can return your order for free at our point of sale.

You can also manage your international return. You can check the cost of the return from your country, when you are carrying out the process. This amount will be deducted from the refund to be made.

Remember that the items are under your responsibility until the package is delivered to our courier in case of online purchases, or until you take it to the point of sale where you purchased your purchase, in case of purchase in a physical store.

The item must be in its original condition and packaging. As well as all its accessories and labels. It is very important to maintain the packaging since it is the customer's responsibility that the product is returned well protected. Returns will not be accepted for products that do not meet these conditions or have been used.

Once the product is received in our warehouse, and after approval that the product has been received in perfect condition, you will receive your refund or store coupon.

If you have any questions, we will be happy to help you at our email info@theiqhomecollection.com