RETURNS
GENERAL INFORMATION
If you have made an online purchase, you can make your
You can return the item in the same way, through our returns and exchanges portal, or you can make your return in person at our physical store located at C/ Jorge Manrique 11, CP 28006 Madrid. (To make returns at this address, it must be in person. Returns arriving by post to this address will not be accepted).
The refund will be made using the same payment method you used for your purchase, or as a gift card so you can enjoy it again online or at the aforementioned point of sale*.
*The shopping card cannot be used on items from The IQ Collection. It is only valid for products from The IQ Home Collection.
The customer has 14 calendar days to request a return from the receipt of the order. This date will be the one shown on the delivery slip.
ONLINE - HOW TO PROCEED?
Access the following link to request your online refund:
ACCESS THE RETURNS AND EXCHANGES PORTAL
In Spain (Peninsula), the return cost will be 6 euros. Please note that for each product returned from your order, an additional charge of €1 will be applied. If, after completing the return process for an order, you wish to return another product from the same order, you should be aware that this second transaction, even if it's from the same order, will generate a return cost with an additional charge. All of this will be reflected at the time of processing on our returns and exchanges platform.
You can also manage your return from anywhere in the world. You can check the return cost from your country when you are processing the return. This amount will be deducted from the refund to be made.
Our Wallpaper collection does not accept exchanges or returns.
Due to hygiene and return policies, swimwear can only be exchanged for a different size provided they are in the same condition as when purchased and retain the protective sticker. Returns of this item are not permitted. No exchanges or returns will be accepted for purchases made at our physical store.
TO EXCHANGE YOUR SWIMSUIT, CLICK HERE
*Items purchased at our physical store at C/Jorge Manrique 11, Madrid, are not eligible for a cash refund. Only an exchange for a different size or another item of equal or higher value can be requested within 14 calendar days.* If a refund is requested, it will be issued as a store credit to be used at our physical store or online store. This credit cannot be redeemed for The IQ COLLECTION products or on their website.
RETURN CONDITIONS
Remember that the items are your responsibility until the package is handed over to our courier. We are not responsible for the receipt of packages outside of office hours.
The item must be in its original condition and packaging, along with all its accessories and labels. No exchanges or returns will be accepted for items that do not meet these conditions or that show signs of any type of handling or misuse, such as dirt or general damage. In such cases, the item will be returned to the customer without a refund.
We are committed to providing a satisfactory shopping experience, so we accept returns within the established period and under the conditions detailed above.
However, in order to prevent misuse of the returns system, we reserve the right to monitor accounts that exhibit a pattern of recurring returns.
In the event that we identify behaviors that may be considered fraudulent or contrary to the legitimate use of the service, we reserve the right to limit or deny future returns, after analyzing the case.
We appreciate your understanding and cooperation in maintaining a
a fair buying environment for all parties.
Once the product has been received at our warehouse and approved, you will receive your refund in the same payment method*. The estimated time is 10 to 15 business days, depending on the receiving bank.
Our Wallpaper collection does not accept exchanges or returns.
Due to hygiene reasons and return policies, swimwear can only be exchanged for a different size provided they are in the same condition as when purchased and retain the protective sticker with which they are shipped. Returns of this item are not permitted. No exchanges or returns will be accepted for purchases made at our physical store.
MY GARMENT HAS A FLAW OR DEFECT
If the product has any kind of flaw or defect, the time to report it via email to info@theiqhomecollection.com is a maximum of 48 hours from the time the order is received. After verifying it, we will proceed to...
the product in question will be collected and a new one will be sent under the same or similar conditions, in case there is no stock of said product.
If the product is to be replaced, the order will be fully refunded.
If you need it, remember that you can exercise the right to
withdrawal request, requesting the model standardized by IQ HOME COLLECTION, to the email address:
info@theiqhomecollection.com
RETURNS AT PHYSICAL POINT OF SALE
Products purchased at our physical point of sale in
C/Jorge Manrique 11, Madrid, does not accept monetary refunds. Only a size exchange or another item of equal or higher value can be requested within 14 calendar days*. In case of requesting a refund, it will be...
as a shopping card to enjoy it again at our point of sale or in the online store. This card cannot be redeemed for products from The IQ COLLECTION or on its website.
Our Wallpaper collection does not accept exchanges or returns.
Due to hygiene and return policies, swimwear can only be exchanged for a different size provided they are in the same condition as when purchased and retain the protective sticker. Returns of this item are not permitted. No exchanges or returns will be accepted for purchases made at our physical store.
CHANGES
GENERAL INFORMATION
If you make your purchase online, you can request up to two size or item changes within 14 days of the delivery date of your order. In Spain (Peninsula) the first change is free. You can request a second change if needed; this has a reduced shipping cost. The second change does not allow further changes or a refund. Only a refund in a gift card* can be obtained to be used on our website or at our point of sale at Calle Jorge Manrique 11, CP 28006, Madrid.
You can also request your exchange from the Spanish islands and Europe, in this case with a shipping cost that will be calculated according to your location and you will see it reflected on the platform when requesting your exchange.
If you wish to purchase another garment or item of a lower value, the difference will be refunded to you in a gift card*. If, however,
On the other hand, if the new garment or item you choose is of a higher value, you can pay the difference with your payment card via the link we will send you.
*No exchanges will be allowed for items from The IQ Collection, nor will your gift card be usable for these products. Only...
Valid for products from The IQ Home Collection.
If you make your exchange online, no more items can be added to that new order; only a single item can be requested to proceed with the exchange.
ONLINE - HOW TO PROCEED?
Access the following link to request your change:
ACCESS THE RETURNS AND EXCHANGES PORTAL
You must take the package to your nearest post office yourself.
Once the item arrives at our facility and is reviewed by our warehouse team, we will generate a new order with the new size or new item requested and send it to you as soon as possible.
To exchange your swimsuit, you can access the link and select "The IQ Home - Swimsuits" in the selection tab.
TO EXCHANGE YOUR SWIMSUIT, CLICK HERE
For further assistance with your return process, please contact our customer service team at info@theiqhomecollection.com and we will guide you through the steps.
EXCHANGE CONDITIONS
Remember that the items are your responsibility until the package is handed over to our courier. We are not responsible for the receipt of packages outside of office hours.
The item must be in its original condition and packaging, along with all accessories and labels. No exchanges or returns will be accepted for items that do not meet these conditions or show signs of any manipulation or misuse, such as dirt or general damage. In such cases, the item will be returned to the customer without a refund.
We are committed to providing a satisfactory shopping experience, so we accept returns within the established period and under the conditions detailed above.
However, in order to prevent misuse of the returns system, we reserve the right to monitor accounts that exhibit a pattern of recurring returns.
In the event that we identify behaviors that may be considered fraudulent or contrary to the legitimate use of the service, we reserve the right to limit or deny future returns, after analyzing the case.
We appreciate your understanding and cooperation in maintaining a
a fair buying environment for all parties.
Once the product has been received at our warehouse and approved, you will receive your refund in the same payment method*. The estimated time is 10 to 15 business days, depending on the receiving bank.
Our Wallpaper collection does not accept exchanges or returns.
Due to hygiene reasons and return policies, swimwear can only be exchanged for a different size provided they are in the same condition as when purchased and retain the protective sticker with which they are shipped. Returns of this item are not permitted. No exchanges or returns will be accepted for purchases made at our physical store.
CHANGES AT THE PHYSICAL POINT OF SALE
Products purchased at our physical point of sale in
C/Jorge Manrique 11, Madrid, does not accept monetary refunds. Only a size exchange or another item of equal or higher value can be requested within 14 calendar days*. In case of requesting a refund, it will be...
as a shopping card to enjoy it again at our point of sale or in the online store. This card cannot be redeemed for products from The IQ COLLECTION or on its website.
Our Wallpaper collection does not accept exchanges or returns.
Due to hygiene reasons and return policies, swimwear can only be exchanged for a different size provided they are in the same condition as when purchased and retain the protective sticker with which they are shipped. Returns of this item are not permitted. No exchanges or returns will be accepted for purchases made at our physical store.
