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How do I make sure I have made my purchase correctly?

Once the purchase is made, you will receive a confirmation email to your email.

If you do not receive it, check that you have entered your email correctly and be sure to check your spam folder.

If you wish, you can attend our space at Jorge Manrique 11.

If you have any questions, please contact our customer service team, we will be happy to help you at

What happens if I am not at home at the time of delivery?

If you are not at home at the time of delivery, the courier will send you a notification to your mobile phone, so you can choose whether you prefer to have them make a second delivery attempt or deposit it at a collection point so you can pick it up there.

What happens if I enter my address incorrectly?

If you have made a mistake in the delivery address, we recommend that you contact the Customer Service department as soon as possible at

Customer service hours are Monday to Friday from 9 a.m. to 3 p.m.

Customer service telephone number 915477972.

What do I do if I have not received my order within the corresponding deadline?

Please contact our customer service team and we will inform you about the status of your order via

Do you have a physical IQ Home store?

Yeah! The store is located at Calle Jorge Manrique 11, Madrid. The hours are from 10:00 am to 8:00 pm Monday to Friday and Saturdays from 10:00 a.m. to 3:00 p.m.